The Legal Services Commissioner (LSC) receives all complaints about solicitors and barristers in New South Wales.
The LSC can take disciplinary action against solicitors and barristers and assist in resolving consumer matters.
The Office of the Legal Services Commissioner (OLSC) works as part of a co-regulatory system, with the Law Society of NSW (the professional association for solicitors) and the NSW Bar Association (the professional association for barristers) to resolve consumer matters and investigate complaints about professional conduct. The OLSC is, however, independent of the professional associations.
The OLSC is an independent statutory authority and the decisions by the LSC can only be challenged through the normal process of administrative law.
The LSC reports to Parliament through the New South Wales Attorney General, and Minister for Justice.
The main purpose of the OLSC is to reduce complaints against solicitors and barristers within a context of consumer protection and protection of the rule of law.
The OLSC strives to improve the professionalism of solicitors and barristers in New South Wales and seeks to ensure that solicitors and barristers abide by their ethical and professional obligations when providing services to the public. The OLSC seeks to ensure that it makes a lasting and significant contribution to raising standards in the legal services industry and improve the satisfaction with the services delivered to the community by solicitors and barristers.