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Complaints

Phone our inquiry line on 1800 242 958 (toll free within Australia) or 02 9377 1800 for help and information

This section provides information on how to make a complaint about a solicitor and/or a barrister in New South Wales and the manner in which Office of the Legal Services Commissioner (OLSC) deals with complaints.

The OLSC receives all complaints about solicitors and barristers practising in New South Wales. The OLSC also attempts to resolve consumer matters and costs disputes between clients and their solicitor or barrister in relation to complaints involving costs, billing etc.

The OLSC strives to handle all complaints competently, impartially and in a timely manner.

Unless there are good reasons not to, you need to have attempted to resolve your complaint with your lawyer before the​ OLSC can help you.

Before making a complaint the OLSC suggests that you contact our Inquiry Line on 1800 242 958 (toll free within Australia) or 02 9377 1800 and read the information on our website.

All complaints must be in writing and signed.