Contracting issues and complaints

Making complaints to us, and your responsibilities for resolving complaints and protecting whistleblowers. How we handle complaints and deal with allegations of misconduct.

Making contracting complaints to us

How our funded service providers can complain to us, and who they can contact.

How we handle contracting complaints

The process followed when handling contracting complaints.

Resolving contracting complaints

Responsibilities of funded service providers and requirements for effective complaints handling.

Notifications of misconduct and how we deal with them

How to notify and make allegations of serious wrongdoing or misconduct and how they're managed.

Protecting whistleblowers

Requirements for an effective whistleblowing program.

Last updated:

09 May 2024