Making a claim

icare will manage PSA claims on behalf of service providers indemnified under the Scheme.

Service providers should notify icare as soon as they become aware of a PSA claim involving their organisation. Notifications can be made by email to HCAclaims@icare.nsw.gov.au.

Further information about claims management and service provider obligations are outlined in Section 8 – Application and claims management and Section 5 – Conditions and limitations, of the Program Guidelines (PDF, 243.1 KB).