Make a contracting complaint, allegation of misconduct, compliment or suggestion

DCJ-funded service providers and their staff can contact us in person, by email, phone or letter, or by using the Your Feedback tool on the far right of the screen.

Contracting complaint about DCJ

Contact your DCJ contract manager. Their contact details are in the DCJ Portal.

Read our definition of a contracting complaint.

Contracting complaint about the actions of a DCJ-funded service provider

Contact your DCJ contract manager. Their contact details are in the DCJ Portal.

Read our definition of a contracting complaint.

Complaint about your DCJ contract manager

Contact the manager of your DCJ contract manager:

• ask your DCJ contract manager for their manager's contact information, or
• call your DCJ local office to request the manager's details.

Otherwise, you can use the the Your Feedback tool.

You can also contact the Enquiry, Feedback and Complaints Unit.

• Call: 1800 000 164 (9 am to 4.30 pm, Monday to Friday)
• Email: complaints@dcj.nsw.gov.au
• Post: 

Reply Paid 63437,
Complaints Unit,
Locked Bag 4028,
Ashfield NSW 2131

Anonymous complaint

Use the the Your Feedback tool.

You can also contact the Enquiry, Feedback and Complaints Unit.

• Call: 1800 000 164 (9 am to 4.30 pm, Monday to Friday)
• Email: complaints@dcj.nsw.gov.au
• Post: 

Reply Paid 63437,
Complaints Unit,
Locked Bag 4028,
Ashfield NSW 2131

Privacy complaint

To make a privacy complaint about how DCJ has handled your personal information, use one of the following contact methods.

• Email: privacy@dcj.nsw.gov.au
  
• Fill in the privacy form
• Post: 

Privacy Unit - DCJ Legal,
Locked Bag 4028,
Ashfield NSW 2131

Matter for the NSW Ombudsman

You can report any contracting matter or escalate a contracting complaint to the NSW Ombudsman.

• Call: 02 9286 1000
• Email: nswombo@ombo.nsw.gov.au
• Visit: www.ombo.nsw.gov.au
• Post: 

Level 24,
580 George Street,
Sydney NSW 2000

Allegation of misconduct

Contact the manager of your DCJ contract manager:

• ask your DCJ contract manager for their manager's contact information, or
• call your DCJ local office to request the manager's details.

Read our definition of an allegation of misconduct.

Child or young person at risk of harm

Contact the Child Protection Helpline.

• Call: 13 21 11 (24 hours, 7 days)

Compliment or suggestion

We're always happy to receive constructive feedback and suggestions. Please use the Your Feedback tool, and let us know if you'd like a response.

Other matter

For any other matter, visit the complaints and feedback.