Due to the ongoing coronavirus (COVID-19), OLSC staff are working flexibly and there may be delays responding to emails and phone calls. If you send correspondence by mail, there may be further delays. Please contact us by email where possible.
If your email relates to a new inquiry we will contact you as soon as possible.
If your email is about an existing complaint it will be forwarded to your case officer who will contact you in due course.
Welcome to the Office of the Legal Services Commissioner
The Office of the Legal Services Commissioner (OLSC) is an independent statutory body that deals with complaints about lawyers under the
Legal Profession Uniform Law Application Act 2014.
The OLSC consists of the Legal Services Commissioner and staff who advise and assist the Commissioner in the exercise of his functions and powers. The Legal Services Commissioner receives all complaints about solicitors and barristers in New South Wales. In addition to receiving complaints, the Legal Services Commissioner:
- Oversees the investigation of complaints;
- Plays a major role in resolving consumer matters; and
- May take disciplinary action against a solicitor or barrister, or commence disciplinary proceedings in the NSW Civil and Administrative Tribunal (NCAT) - Occupational Division.
The OLSC cannot:
- Provide legal advice or representation;
- Investigate or change court findings;
- Investigate a complaint in relation to a matter that is currently before a court; or
- Deal with complaints about judges or magistrates.
Find out more about the OLSC