Mission Statement
Our vision
We want to lead in the development of an ethical legal services market which is fair, accessible and responsive.
Our mission
To improve consumer satisfaction with legal services through:
Developing and maintaining effective complaint handling processes
Promoting compliance with high professional and ethical standards
Encouraging an improved consumer focus within the profession to reduce causes for complaint
Promoting realistic community expectations of the legal system
Our values
Fairness
Accessibility
Reliability
Problem solving
Education
Teamwork
Social justice
Reform
Empathy