Office of the NSW Legal Services Commissioner

Mission Statement                  

Our vision

We want to lead in the development of an ethical legal services market which is fair, accessible and responsive.

Our mission

To improve consumer satisfaction with legal services through:

  • Developing and maintaining effective complaint handling processes

  • Promoting compliance with high professional and ethical standards

  • Encouraging an improved consumer focus within the profession to reduce causes for complaint

  • Promoting realistic community expectations of the legal system

Our values

  • Fairness

  • Accessibility

  • Reliability

  • Problem solving

  • Education

  • Teamwork

  • Social justice

  • Reform

  • Empathy