The Office of the Legal Services Commissioner
Complaints Against Lawyers, What Really Happens at the OLSC [PDF, 267Kb] Consolidated Lawyers, June 2011
'Before and after' [PDF, 822Kb] Steve Mark, law management magazine, the magazine of the Law Management Section of The Law Society of England and Wales, Issue 50, November 2010 at p. 30-31
Views from an Australian Regulator [PDF, 155Kb] Steve Mark, 2009 Journal of the Professional Lawyer, American Bar Association, Centre for Professional Responsibility
The Office of the Legal Services Commissioner - consumer protection [PDF, 155Kb] Precedent, Australian Lawyers Alliance bi-monthly Journal, Issue 90, January/February 2009
Regulation: Putting the Profession in Good Order [PDF, 2Mb] presented by Steve Mark at the 2001 Conference of Regulatory Officers, Canberra, March 2001
Complaints Against Lawyers: What are they about and how are they handled? [PDF, 3Mb] Sydney University Law School, Sydney, May 1995