The lead contract manager has an important role as the key representative of the corporate relationship with a service provider.
When a service provider holds multiple contracts with us, or one contract over multiple districts, the lead unit (district or central office unit) assigns the lead contract manager. Both the lead unit and lead contract manager have corporate-level responsibilities for the service provider. However, lead contract managers do not necessarily participate in the formal approval process for all submissions relating to a service provider.
Lead contract managers are responsible for establishing a good working relationship with a service provider’s management team, and for being aware of the overall funding arrangements and performance of each of their services across applicable districts and central office units.
The role requires working closely with contract managers and program managers.
Responsibilities of our lead contract managers
General
- Perform all duties listed as responsibilities of contract managers.
- Coordinate human services contract management processes at the corporate level.
Relationship management
- Implement, manage, and monitor the corporate relationship with a service provider.
Risk management
- Monitor and manage corporate-level risks.
Contract changes and variations
- Liaise with applicable contract managers to stay informed of contract changes and variations affecting a service provider.
Performance monitoring and review
- Liaise with applicable contract managers to stay informed of the performance of the service provider across applicable districts and central office units.
- Keep abreast of information about a service provider’s corporate-level performance collected by other contract managers, districts, program areas, and central office units
Issue and complaint management
- Manage and report issues and critical incidents at the corporate level.
- Develop and implement corporate-level improvement plans to identify the actions the service provider will take to resolve issues, when required and in consultation with the service provider.
- Investigate potential contract breaches, allegations of wrongdoing, and complaints at the corporate level.
Payments
- Know the total funding arrangements of a service provider across applicable districts and central office units.
- Liaise with applicable contract managers to stay informed of planned changes to funding for a service provider.
Annual accountability
- Liaise with applicable contract managers to understand the status of all a service provider’s contract-level accountability, including:
- unspent funds
- any contract-level issues identified
- any contract-level risks identified
- any formal improvement plans required
- overall accountability assessment outcome.
- Check and accept corporate-level submissions from service providers.
- Conduct annual accountability assessments at the corporate level.
- Take action in response to any issues.
Communication and consultation
- Work collaboratively and develop effective communication arrangements with all contract managers across all districts to influence contract management practice and ensure a consistent approach to dealing with a service provider.
- Ensure director is aware of matters that may affect the district.
- Work collaboratively with Partnerships directorate and program areas.
