The line manager is responsible for the day-to-day supervision of the contract managers. Line managers may be a grade 9/10, a manager, or a director. They provide support and assistance to contract managers as the first point of escalation if there are any issues with the contract.
Responsibilities of our line managers
Direction
- Provide guidance to contract managers and lead contract managers in relation to their day-to-day work and the requirements of the Framework for Human Services Contract Management policies, procedures and other resources.
- Ensure contract managers are adequately trained, supported, and resourced to fulfil their contract management activities.
Issue and complaint management
- Provide first point of contact for contract manager in dealing with complaints and any issues that arise with a service provider or between a service provider and us.
Payments
- Certify payments to service providers.
Annual accountability
- Review and accept annual accountability assessments completed by contract managers, when authorised.
Communication and consultation
- If a grade 9/10, keep manager and director informed of all pertinent matters.
- If a manager, keep director informed of all pertinent matters.
